Help Center

Get the support you need to succeed on USOTG Sourcing

🚀 Getting Started

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🚀 Getting Started

Complete Your Registration

Step-by-step guide to setting up your supplier account

1. Create account with email and password
2. Add business profile and contact details
3. Upload verification documents
4. Add your first products to catalog
Read full guide →

Profile Verification Process

What documents you need and how verification works

  • Trade license or business registration
  • Tax identification certificate
  • Bank account verification
  • Quality certifications (optional)
Verification typically takes 12-24 hours

📦 Catalog Management

Bulk Product Upload

Upload hundreds of products using our CSV template

1. Download CSV template
2. Fill in product details
3. Upload and validate
4. Fix any errors
5. Publish products
📄 Download Template 📋 Sample Data

Product Image Guidelines

Best practices for product photos

  • High resolution (min 800x800px)
  • White or neutral background
  • Multiple angles and close-ups
  • JPG or PNG format
  • Max 5MB per image

🔒 Compliance & Verification

Required Documents Checklist

Business registration/Trade license
Tax identification certificate
Export license (if applicable)
Quality certifications (ISO, WRAP, etc.)

Document Expiry Alerts

We'll notify you 30 days before documents expire

Pro tip: Upload renewed documents early to avoid account restrictions

💼 Orders & RFQs

Responding to RFQs

How to handle buyer inquiries effectively

1. Respond within 24 hours
2. Provide detailed quotations
3. Include samples if requested
4. Follow up professionally

❓ Frequently Asked Questions

How long does verification take? +
Verification typically takes 12-24 hours for standard documents. Complex cases may take up to 3 business days.
Can I edit my products after uploading? +
Yes, you can edit product details, prices, and images anytime from your catalog management page.
What file formats are supported for documents? +
We accept PDF, JPG, PNG files up to 10MB each. Documents should be clear and readable.
How do I update my company information? +
Go to your Profile page and click "Edit Profile" to update company details, contact information, and business categories.

📧 Still Need Help?

Email Support

Get help via email

support@usotg.gov

Phone Support

Call us during business hours

+1-800-USOTG-01 Mon-Fri 9AM-6PM EST

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